My Government Online

Government

On April 1, 2014, the City of Bee Cave Planned & Development and Engineering Departments jointly launched a new online permitting software called My Government Online (also known as My Permit Now). The software provides the ability to submit and pay for all Subdivision, Zoning, Engineering, Building, Signage and Special Events permits and applications online. Applicants are able to track the progress of the plan review process, upload construction drawings and plans, view the required inspection sequence for a project, and request inspections online all from the convenience of an office or home computer. In addition, the new software provides real-time inspection results via e-mail, automated telephone calls, and the online portal at www.mygovernmentonline.org

If you already have a My Government Online account that you use with another city, there is no need to sign up again. However, if you are new to the software, we encourage to set up a free account at www.mygovernmentonline.org and check out the My Government Online User Guide.

FAQs

  1. Am I required to use My Government Online to submit a planning and development application in Bee Cave?
  2. If I applied for a permit before April 1, 2014 does this affect me?
  3. Does My Government Online change my payment options?
  4. How do I schedule an inspection?
  5. Do I still need to display my permit card at the job site?
  6. How do I find out the result of my inspection?

Contact
Reggie Brooks
Administrative Coordinator

4000 Galleria Pkwy
Bee Cave, TX 78738

Ph: 512.767.6675
Fax: 512.767.6679

Hours
8:00AM to 5:00PM
Monday - Friday

My Government Online
User Guide

Government Guide

http://beecavetexas.com/Home/ShowDocument?id=3344

FAQs

1. Am I required to use My Government Online to submit a planning and development application in Bee Cave?

Yes. Effective April 1, 2014, all applications must be submitted via MyGovernmentOnline.org. Registration is free. The Planning and Development Department has an application station for those that do not have ready access to a computer or would like a tutorial on how to navigate the site. Please bring a CD or flash drive with .pdfs of your application materials with you. We are not equipped to scan hard copy files.

2. If I applied for a permit before April 1, 2014 will this affect me?

All applications received prior to launching My Government Online will follow the process in effect at the time of submission: Plan review comments will be sent via email, comment responses must be dropped off in person, payments must be made in person or over the phone, permit cards must be displayed on the job site, and inspections must be scheduled either via e-mail or via voicemail 512.767.6676.

3. Does My Government Online change my payment options?

Yes. If you are paying by credit card, you may pay online or in person. If you are paying by check or cash, you may pay in person or send your payment via mail.

4. How do I Schedule an Inspection?

For applications submitted AFTER April 1, 2014, all inspections must be scheduled AND cancelled through the Customer Portal on MyGovernmentOnline.org. Inspections may not be scheduled via e-mail or phone. For applications submitted BEFORE April 1, 2014, all inspections must be scheduled either via e-mail or via voicemail 512.767.6676. To cancel an inspection, call Darlene French at 512.767.6675.

5. Do I still need to display my permit card at the job site?

For applications submitted AFTER April 1, 2014, no, you do not need to post your permit at the job site. The inspector will have your permit information, plans, and inspection history on his mobile device. For applications submitted BEFORE April 1, 2014, yes, you will still need to display the yellow permit placard.

6. How do I find out about the results of my inspection?

One of three ways: you can opt to receive a real-time email notification, opt in to receive a real-time automated phone call, and/or log into the MyGovernmentOnline.org customer portal. We strongly urge you to select to receive notifications via email. The phone notification option will not leave a voicemail and some users have found the volume of phone calls to be intrusive in instances where they are assigned as the contact on multiple projects--you will receive a separate call for every inspection on every job.

For more information about My Government Online, please contact the City of Bee Cave Planning & Development Department at (512) 767-6675.